Confirmation agent

Hello, and thank you for your interest in the position!

We are currently looking for a Confirmation Agent for our New York Medical Supply project. The ideal candidate should be organized, detail-oriented, highly motivated and possess excellent communication skills.

The skills we are looking for:
- Proficiency in spoken and written English and Russian. (Fluency in other languages is a plus)
- Proven experience in customer service, preferably in a medical or healthcare industry.
- Computer skills (EMR, CRM, Gmail, Excel, working with files in different formats).
- Excellent communication and interpersonal skills, with the ability to connect with diverse adult patients.
- Your own computer and access to the internet.
- Highly organized, with strong attention to detail and the ability to manage multiple tasks simultaneously.
- Motivated self-starter with a positive attitude, strong work ethic.
- Ability to work independently as well as part of a team.
- A passion for healthcare and a genuine interest in helping others.

Schedule:
- Monday – Friday, part-time 4 hours per day between 9am-1pm or 1pm-5pm (according to New York time) Ability to cover another shift in case of emergencies.

What We Offer:
- Competitive salary paid bi-weekly in USD.
- Ability to work remotely from almost anywhere in the world.
- 7 days of paid annual vacation after one year of employment.
- Bonus system as a way for employees to express appreciation to each other.
- We provide our employees with IP phones as the instrument to connect to USA customers as well as all the necessary software (CRM, virtual fax machine, SMS service, VPN).
- Open-minded management, who are easy to contact.
- Equal opportunities for people of any age, gender, or nationality.
- Opportunity to learn such skills as adaptability, conflict resolution, prioritization & time management, work ethic, professional email communication, report preparation, etc.
- Spanish-language and self-development courses through popular platforms

What would be your responsibilities:
- Handle a diverse range of phone calls to the patients to schedule deliveries for medical supplies, verify delivery address and the patient information.
- Call doctor offices to verify the orders.
- Speak to drivers regarding the orders if there were any changes in the delivery address, date or time.
- Collect patients information and enter it into the system
- Conduct outbound calls to the lawyers to follow up on claims and the status of claims, make notes in the system.
- Maintain up-to-date interactions and updates in the system, ensuring data is up-to-date and actionable.

Apply by sending your resume in English to our email career@frontdeskhelpers.com together with cover letter and your salary expectations

Looking forward to hearing from you!