Operations associate

Responsibilities:

Follow-up on estimates and assist in closing them within a 30-day period

Handle specific Inbound/Outbound calls to/from customers

Scheduling estimates for our arborist to perform

Respond within specified timelines to; Yelp and HomeAdvisor leads

Call incoming form fills from our website

Creating customer profiles

Provide resolutions at the first point of contact where appropriate and in other situations getting those customers to the correct point of contact within Monster Tree Service

Handle complaints and call out any issues where appropriate

Provide excellent customer service, negotiation, and interpersonal skills, with the ability to recognize and support the specific needs of the most valuable customers

Maintain and update customer-related information systems to ensure that we hold accurate records; collect and access appropriate information relevant to the type of call

Respond to customers through a variety of channels including telephone (both inbound and outbound), internet (texting software), and written correspondence as appropriate

Acquire detailed knowledge of our services to provide excellent service

Resolve a wide range of common inquiries

Qualifications:

An advanced level of English (both written and verbal) is a must!

Experience in a call center

Excellent Computer Skills

Ability to work with Google Suite (other software; House Call, Trello, HubSpot, Zoom, Slack, Yelp, Scorpion, HomeAdvisor, etc.)

Effective time management and self-accountability

Excellent Written and Verbal Communication Skills to provide the very best customer experience possible!

We want someone warm and empathetic as well as professional (under promise and over deliver!)

Salary: From $1000 and negotiable!

To apply for this job, please submit your resume in English to telizondo@whymonster.com