Fișier CV încărcat

Profile

Strong problem solver with solid hard skills and a strategic vision. Experienced in delivering efficient customer support while continuously improving tools and processes to drive better results.

Skills

• Live Chat, Email & Phone Support
• CRM & Ticketing Systems
• Zowie, Qualtrics, Trustpilot
• Knowledge Base Management
• Problem Solving & Strategic Thinking
• English, Romanian, Russian

Experience

• Customer Service Representative – The Customization Group

  • Full-time, Remote | Jul 2021 – Present
  • Provided multichannel support (live chat, email, phone, social media) for UK, SE, DK, FI, and PL markets
  • Maintained and trained Zowie chatbot and built knowledge base articles
  • Monitored and improved customer feedback via Qualtrics and Trustpilot

• Sales Representative – Orange

  • Full-time, On-site – Moldova | Jun 2020 – May 2021
  • Promoted Huawei devices in G7 Romania project
  • Delivered product recommendations, demonstrations, and sales support to increase visibility and engagement

• Accountant – Linella

  • Full-time, On-site – Moldova | Feb 2020 – Jun 2020
  • Managed invoices, ensured financial accuracy, and supported daily accounting operations

• Sales Specialist – Moldcell

  • Full-time, On-site – Moldova | Jun 2018 – Dec 2018
  • Delivered direct sales and customer service in a fast-paced environment
  • Met KPIs and supported team success through product knowledge and communication

Education

• Baccalaureate Diploma – LT Mihai Eminescu, Strășeni

Languages

• Romanian - Native or bilingual proficiency
• English - Professional working proficiency
• Russian - Professional working proficiency.