21 ani
Masculin
Anenii Noi
20 000 MDL
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TOP Competențe
Experiența profesională
Decembrie 2023 - Prezent
1 an 1 lună
Stefanini provides outsourcing services, allowing businesses to delegate their IT operations to Stefanini's expert teams.
As a Support Engineer I provided Tier 1 support to Stefanini customers, ensuring that all their problems are solved as soon as possible.
Core responsibility #1. First-line Support - Responding to incoming inquiries via various channels such as phone, email, or chat, and providing initial troubleshooting assistance.
Core responsibility #2. Ticket Management - Logging and documenting support requests using a ticketing system such as ServiceNow, Salesforce and Jira.
Core responsibility #3. Escalation Management - Identifying issues that require escalation to higher-level support teams or specialized technicians.
Septembrie 2023 - Decembrie 2023
3 luni
ProOptimus S.R.L deals with providing customer support for those who are facing software or hardware difficulties.
Core responsibility #1 was to provide Tier 1 & Tier 2 support to customers (both on-site and remote). I was capable of making efficient, responsible, and fast decisions.
Core responsibility #2 involved performing IT equipment maintenance, checking its status, and updating as needed.
Core responsibility #3 beside dealing with IT equipment malfunctions, I was involved in ensuring minimal disruption for staff, hence maintaining low downtime.
Limbi
Română Fluent
Rusă Fluent
Engleză Fluent
Domeniul dorit
Studii: Medii de specialitate
Studiez la moment
Colegiul National Ferdinand I
Specialitatea: Matematica - Informatica
Cursuri, training-uri
Absolvit în: 2023
A+
Organizator: Comptia
Absolvit în: 2022
Security+
Organizator: Comptia
Absolvit în: 2024
CCNA
Organizator: Cisco
Preferințe pentru job
Locul de muncă
În locația angajatorului
Hibrid (Oficiu/Acasă)
Remote
Programul de muncă
Full-time
Permis de conducere
Categoria: B
Pentru a vedea contactele candidatului este necesar să vă înregistrați și să achitați serviciul "Acces la baza de CV-uri".